Connections Counselling WA is committed to protecting the privacy of our clients.
Our counselling services are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000. This document describes the policy of Connections Counselling WA for the management of the clients’ information.
Your Personal Information
As part of providing a service to you, we need to collect personal information which may include your name, contact details such as address, phone numbers, date of birth, marital status, number of children you have, as well as details of issues which you have been discussing with your counsellor.
Clients’ files are held in a secure location. The counsellor will be consulting with their supervisor and information about your counselling sessions may be discussed from time to time. These communications are confidential and the purpose of the supervisions is to enhance the quality of care you receive.
How we use your personal information
This information is gathered in order to document what happens during sessions, and enables the counsellor to provide a relevant and informed service.
Connections Counselling WA collects certain information for statistical and professional purposes. This information is not necessarily considered personal or sensitive information. Information is only considered to be personal information if the identity of the individual is apparent or can be reasonably ascertained from the information.
Your personal information may be used in order to compile statistics such as the number of clients we see on a monthly basis, the number of males/females, the ages of clients counseled etc. This information may be used to administer, manage or develop our services.
Information supplied by you will be kept confidential and may only be released to a third party with your written authority except when:
- It is subpoenaed by a court
- If a client is at risk of harming themselves or someone else
Even in these circumstances every effort will be made to gain your written consent.
Terms & Conditions
What information do we collect?
We do not collect any personal information about you (such as your name or email address) from your use of this website, except where you have specifically provided us with that information. If you specifically and knowingly provide any personal information to us via this website, you consent to Connections Counselling using that personal information lawfully at its sole and absolute discretion, including for the purposes of providing promotional and marketing materials by other means. You must obtain the consent of any third person whose personal information you post to this website. Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.
Do we disclose information about our users to anyone else?
We may share general information about the use of our site with advertisers, sponsors, content providers and other third parties. However, we generally only disclose aggregate, anonymous information about our users and except where otherwise specifically required to do so, will not disclose any personally identifiable information to any third party without your approval. On occasions it may become necessary to release personal information, including if we are required to do so to satisfy a legal obligation. For example, we may disclose the total number of “hits” our sites receive, or how often the average user visits our site, or which terms are most often entered in our site search engine. Further, as a necessary adjunct to the proper operation of our website, our staff and technical contractors, who are subject to obligations of confidentiality to us, may gain access to personal information as part of their service.
Do we keep Emails we receive from you?
We receive and reply to email from users on a regular basis. For record-keeping purposes we retain copies of most email sent to us. We do not anticipate that the information in the email we receive or send will be disclosed to any third party without the permission of the sender, either express or implied, unless required or necessary as specified in the previous paragraph.
Links to other sites
Please feel free to contact us at if you have any questions, comments or would like more information concerning privacy issues.