Frequently Asked Questions
What can I expect on my first appointment?
On your first appointment, you will meet with an experienced therapist who will mainly focus on assessment; time will be spent exploring what brings you to counselling, your counsellor and you will work together to identify your goals. This will include decisions on frequency of appointments and the possible number of sessions required to reach these goals.
Do I have to be religious to use these services?
No, our clients come from a wide variety of religious and cultural backgrounds. The Counsellors at Connections Counselling are Christian Counsellors and can incorporate faith into your counselling sessions, if you desire.
Are sessions confidential?
Information supplied by you will be kept confidential and may only be released to a third party with your written authority, except when:
Are fees structured?
Our fees are affordable, based on a sliding scale in proportion to combined household income. Fees are automatically deducted from your nominated credit/debit card 30 minutes into your session.
How do I pay for my counselling session?
All payments are available through CCFS Giving App for your convenience, no cash transactions are available.
What if I want to cancel an appointment?
You are welcome to cancel your appointment at anytime. A full fee will be charged for late cancellation and missed appointments if 24 hours notice is not given.
How long is a counselling session?
Each counselling and psychotherapy session lasts for 50 minutes.
Do I need a referral?
You are welcome to self-refer to our counselling service. Many of our clients seek our services via word of mouth recommendations, referrals, and internet-based searches.